Easy Ways to Access Your FAB NBAD Salary Card and Prepaid Card Balance | Online, SMS, ATM & Customer Care Options
Managing your finances efficiently starts with knowing your account balance. Whether you hold a FAB NBAD salary card or a prepaid card, performing an NBAD balance inquiry has never been easier. In 2025, First Abu Dhabi Bank (FAB), formerly known as National Bank of Abu Dhabi (NBAD), provides multiple secure, fast, and convenient ways for customers in the UAE to access their account balances. This guide will walk you through all the available options online, via SMS, ATM, and customer care so you can stay informed about your money anytime, anywhere.
NBAD, or National Bank of Abu Dhabi, merged with First Gulf Bank (FGB) in 2016 to form FAB, the largest bank in the Middle East and North Africa. FAB now operates across 19–20 countries worldwide and offers a wide range of financial services including salary cards, prepaid cards, personal loans, credit cards, and mobile banking solutions.
The FAB salary card system, also known as the Ratibi Salary Card, ensures that employees in the UAE receive their salaries safely and on time, while prepaid cards offer added flexibility for everyday transactions and secure online payments.
Why Checking Your FAB Balance is Important
Avoid overdrafts or insufficient funds issues
Track salary deposits and other credits
Manage spending efficiently
Protect against unauthorized transactions
Receive timely alerts about account activity
Methods to Check Your FAB NBAD Salary Card and Prepaid Card Balance
FAB offers several reliable ways to access your balance, each designed to meet different customer needs. Let’s explore them in detail.
1. Online Balance Check via FAB Website
Visit FAB’s official website
Click on the Sign In button
Select Ratibi Card Balance Check
Enter the last two digits of your card and your Card ID
Click Submit to view your balance instantly
Benefits:
24/7 access
Instant updates
No charges for using online banking
2. Using the FAB Mobile App
Download the FAB Mobile App from the App Store or Google Play
Install and open the app
Log in with your account details or create a new account
Navigate to the Prepaid Cards section
Your current balance will appear instantly
Benefits:
Shows updated balance in less than a second
Mobile-friendly interface
Access to additional services like fund management and transaction history
3. ATM Machines
Locate the nearest FAB or partner ATM
Insert your salary or prepaid card
Enter your 4-digit PIN
Select Balance Check from the menu
View your balance on screen or print a receipt for reference
Benefits:
Works without internet
Free for cardholders
Immediate physical receipt available
4. SMS/Text Message
Open your phone's messaging app
Send a message to 6222 with the format: BAL [Last 4 Digits of Your Card]
Example: BAL 5678
Receive your balance in a reply message within 10 seconds
Benefits:
Works on any phone
Quick and reliable
Small SMS charges may apply
5. Customer Care Support
Call inside UAE: 600 525 500
Call from abroad: +971 2 681 1511
Provide your card details for verification
Ask for your current balance or transaction updates
Benefits:
Personalized assistance
Support in multiple languages
Resolves complex account issues
6. WhatsApp Balance Inquiry
Save FAB WhatsApp number: +971 56 578 9997
Send Hi or Hello from your registered mobile number
Enter the OTP sent to your phone
Type Balance or Available Balance
Receive your balance instantly
Benefits:
Simple, interactive process
Works on smartphones without the app
Quick response time
7. Email Alerts
Get notifications when salary is credited
Receive alerts for low balances
Monitor account activity without logging in
Benefits:
Keeps you informed 24/7
Automatic updates
Helps with budgeting and financial planning
8. Visiting a Bank Branch
Bring your NBAD/FAB salary or prepaid card and Emirates ID
Ask the bank representative for your current balance
Request printed statements if needed
Benefits:
Personal support
Assistance with complex queries
Access to full banking services
9. POS Terminals
Insert your FAB card into the POS machine
Select Balance Inquiry
Enter your 4-digit PIN
View your balance on screen
Benefits:
Convenient for on-the-go balance checking
Quick and secure
No need for apps or internet
Common Issues and How to Fix Them
Wrong card details displayed: Enter correct 16-digit Card ID and last 2 digits
Balance not updated: Wait 24–48 hours for salary processing or contact support
SMS not working: Ensure your phone number is registered; try alternative number
ATM withdrawal denied: Check daily withdrawal limits or call customer care
Mobile app missing card: Reinstall app or wait for updates
Website not loading: Clear browser cache or try mobile app
Safety Tips for FAB Online Balance Checking
Avoid using public computers
Keep your software and apps updated
Never share PINs or OTPs
Use strong passwords
Enable two-factor authentication
Log out after every session
Avoid free or public Wi-Fi when accessing accounts
NBAD/FAB Salary Card Eligibility Requirements
Must be employed in the UAE
Company must have a valid FAB business account
Registered with Wage Protection System (WPS)
Minimum age: 21 years
Emirates ID required for identification
No minimum salary requirement
Employer must request card issuance
Fees and Charges on FAB Salary Cards
Service
Fee
Who Pays
New Card Fee
AED 5
Employer
Monthly Card Fee
AED 5
Employer
Replace Lost/Stolen Card
AED 25
Employee
ATM Withdrawal
FREE
-
PIN Services
FREE
-
Key Takeaways
FAB offers multiple secure methods to check balances, including mobile app, website, ATM, SMS, WhatsApp, email alerts, and branch visits.
Regular balance checks help manage finances effectively, detect errors, and prevent unauthorized transactions.
The FAB Mobile App and online banking provide the fastest, real-time access to your salary, prepaid, or personal account balances anywhere in the UAE.
Conclusion
Checking your FAB NBAD salary or prepaid card balance has never been easier. From online banking and mobile apps to SMS, ATMs, customer care, WhatsApp, and email alerts, FAB ensures that every customer has a convenient, safe, and fast way to monitor their finances. Regular balance checks help you manage your money, avoid errors, and prevent unauthorized transactions.
For UAE residents, following the steps outlined above will ensure you have full control over your salary card and prepaid card accounts, making banking simpler and stress-free in 2025.
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